Question 1

How do I book a private tour?

Accepted Answer

Send us an enquiry through our contact page or WhatsApp. We'll respond within a few hours with a proposal tailored to your dates, party size and interests.

Question 2

How far in advance should I book?

Accepted Answer

For peak season (December to February and July to August), we recommend booking three to six months ahead to secure preferred hotels. Shorter lead times are possible year-round.

Question 3

Can the itinerary be changed after booking?

Accepted Answer

Yes. Every itinerary is private and flexible. Small changes can be made even during the trip, subject to availability.

Question 4

What is your cancellation policy?

Accepted Answer

Our cancellation terms depend on the hotels selected and the time to travel. Full terms are shared in writing with every booking confirmation.

Question 5

How does pricing work?

Accepted Answer

We do not display fixed prices online. Each itinerary is quoted individually so pricing reflects your specific hotels, party size and season.

Question 6

What deposit is required?

Accepted Answer

A confirmation deposit is required to secure the booking. The balance is due before travel; precise terms depend on the properties selected.

Question 7

Which payment methods do you accept?

Accepted Answer

We accept international bank transfers and secure card payments. Details are provided at the time of booking.

Question 8

What currency do you invoice in?

Accepted Answer

We can invoice in USD, EUR, GBP or LKR upon request.

Question 9

Do you provide airport pickup?

Accepted Answer

Yes. Every tour includes a meet-and-greet at Bandaranaike International Airport and a private transfer to your first hotel.

Question 10

How long does the airport transfer take?

Accepted Answer

Around 20 minutes to Negombo, 45 to 60 minutes to Colombo, and 3 to 4 hours to Sigiriya, depending on traffic.

Question 11

Can you arrange domestic flights?

Accepted Answer

Yes. We can arrange internal flights to Jaffna, the east coast and other regional destinations when useful.

Question 12

What kind of hotels do you use?

Accepted Answer

We work with carefully selected boutique hotels, heritage properties and luxury resorts. Every property is chosen for character, service and location.

Question 13

Can you upgrade to five-star hotels?

Accepted Answer

Absolutely. We can build itineraries around Sri Lanka's most exclusive resorts and villas.

Question 14

Are meals included?

Accepted Answer

Most stays include breakfast; half-board options can be arranged where useful. Full details are set out in every itinerary.

Question 15

Do you arrange private villas?

Accepted Answer

Yes. For families and small groups we frequently arrange private staffed villas.

Question 16

Do I need a visa to visit Sri Lanka?

Accepted Answer

Most travelers need an Electronic Travel Authorization (ETA), which can be applied for online in advance of arrival.

Question 17

How long can I stay on the ETA?

Accepted Answer

The standard ETA typically permits a 30-day stay and can be extended in-country if required.

Question 18

When is the best time to visit Sri Lanka?

Accepted Answer

December to April is best for the west, south and cultural regions. May to September is best for the east coast and the north.

Question 19

Is Sri Lanka very hot?

Accepted Answer

Coastal and lowland areas are warm and humid year-round. The hill country is much cooler; evenings can drop below 10 degrees Celsius.

Question 20

What about the monsoon?

Accepted Answer

Sri Lanka has two monsoons that affect opposite sides of the island at different times, so somewhere on the island is usually in its best season.

Question 21

What vehicles do you use?

Accepted Answer

Private, modern, air-conditioned vehicles sized to your party, from sedans and SUVs to mini-vans and coaches.

Question 22

Do you offer chauffeur guides?

Accepted Answer

Yes. An experienced English-speaking chauffeur guide accompanies every tour. Specialist guides can be added on request.

Question 23

Can we hire our own car?

Accepted Answer

We do not recommend self-drive in Sri Lanka. Local road conditions and driving style make a professional chauffeur far more comfortable.

Question 24

How long are typical driving days?

Accepted Answer

We deliberately design shorter driving days, usually two to four hours between major destinations.

Question 25

Is Sri Lanka suitable for children?

Accepted Answer

Very much so. Sri Lanka is one of the most family-friendly destinations in Asia, and we build many itineraries specifically for families.

Question 26

Do you provide child seats?

Accepted Answer

Yes. Child and booster seats can be arranged with advance notice.

Question 27

Are family rooms available?

Accepted Answer

Most of our recommended hotels offer family-friendly rooms or interconnecting options.

Question 28

What makes a tour luxury?

Accepted Answer

For us, luxury is defined by privacy, expertise and attention to detail, not simply by hotel category. Every element is curated and personal.

Question 29

Can you arrange helicopter transfers?

Accepted Answer

Yes. Private helicopter transfers between destinations can be arranged on request.

Question 30

Do you handle high-profile privacy needs?

Accepted Answer

Yes. We regularly work with travelers who require discreet arrangements and can coordinate accordingly.

Question 31

Is Sri Lanka safe for travelers?

Accepted Answer

Yes. Sri Lanka is considered a safe travel destination with warm, welcoming people. Standard travel precautions apply.

Question 32

Are your drivers vetted?

Accepted Answer

All of our chauffeur guides are experienced, licensed and known to us personally.

Question 33

Do you provide 24/7 support?

Accepted Answer

Yes. Our ground team is available around the clock throughout your journey.

Question 34

Do I need travel insurance?

Accepted Answer

We strongly recommend comprehensive travel insurance for every trip.

Question 35

Are all your tours private?

Accepted Answer

Yes. Every tour we operate is fully private, with your own vehicle, guide and itinerary.

Question 36

Can we design a custom itinerary?

Accepted Answer

Yes. Tailor-made itineraries are our specialty. Share your interests and we'll design accordingly.

Question 37

What is the minimum party size?

Accepted Answer

There is no minimum. We regularly build itineraries for solo travelers, couples, families and small groups.

Question 38

Can you plan a photography-focused trip?

Accepted Answer

Yes. We design itineraries around the finest light, with early starts and quiet locations.

Question 39

Do you provide a specialist photography guide?

Accepted Answer

A specialist local photography guide can be arranged for part or all of your trip on request.

Question 40

Are camera fees included at sites?

Accepted Answer

Some sites charge additional fees for professional camera equipment. These are noted in the itinerary and can be included on request.

Question 41

When is the best time for safaris?

Accepted Answer

February to July is the driest, most productive window for wildlife in the dry-zone parks.

Question 42

Are jeeps shared or private?

Accepted Answer

We use private jeeps for all safaris.

Question 43

Can we photograph wildlife at close range?

Accepted Answer

Our tracker teams position responsibly for the best possible view without disturbing the animals.

Question 44

Are there ethical concerns with elephant tourism?

Accepted Answer

We do not recommend any experience involving elephant riding. All our elephant experiences are wild or observation-based at ethical rehabilitation centres.

Question 45

How spicy is Sri Lankan food?

Accepted Answer

Traditionally quite spicy, but chefs at every hotel are used to adjusting for international palates.

Question 46

Can you accommodate dietary requirements?

Accepted Answer

Yes. Vegetarian, vegan, gluten-free, halal, kosher and allergy-related requirements can all be accommodated with advance notice.

Question 47

Is tap water safe to drink?

Accepted Answer

We recommend bottled or filtered water, which is included in every private vehicle throughout your journey.

Question 48

Can you arrange private dining?

Accepted Answer

Yes. Private beachfront, garden and rooftop dining experiences can be arranged.

Question 49

Are cooking classes available?

Accepted Answer

Yes. Private cooking classes with local chefs are one of our most-loved experiences.

Question 50

What is a Sri Lankan rice and curry?

Accepted Answer

The country's signature meal - a plate of rice served with several vegetable, meat or fish curries, sambols and pickles, each intricately spiced.

Question 51

Where can we try the best seafood?

Accepted Answer

The south coast, particularly Mirissa, Galle and Weligama, offers exceptional fresh seafood at both boutique restaurants and beach shacks.

Everything you needto know